Check-in time  is 4:00 p.m. 

Check-out time is 10:00 a.m. 

• All guests must check in at the Welcome Centre upon arrival.  If arriving after 7:00 p.m., please arrange in advance with the Welcome Centre for a later check-in.

• The cottage should be left in a reasonably clean condition, any garbage should be removed upon departure.

• Additional fees may apply if cottage is left in an unacceptably dirty condition.  Return keys and parking permits to the front desk on departure.  

• Early check in / late check-out is subject to availability and additional fees.

Cottage Occupancy

Most cottages accommodate up to six (6) guests, including children.  However, some cottages have a maximum occupancy of four (4).

If you arrive with more than the permitted number of guests, we reserve the right to deny access to the property.

Minimum age to rent

The minimum age to rent a cottage is 25 years.

For bookings made 61 days or more before arrival, a deposit of 50% of the total reservation cost before the reservation can be fully confirmed.  

The full balance is due 61 days before arrival and will be automatically charged to the credit card on file

For bookings made 60 days or fewer before arrival, 100% of the total reservation cost is required before the reservation can be confirmed.

The renter agrees to use and occupy the property at the renter’s own risk and hereby indemnifies the  owner / operator from any and all claims from injury or death of any person or for the loss of or damages to any property of the renter or renter’s agents, guests or other third parties.

• For cancellations 61 days or more prior to arrival, a full refund of the initial deposit will be provided, less a $100 cancellation fee.

• For cancellations 60 days or less prior to arrival, 50% of total paid will be refunded.

• For cancellations 30 days or less prior to arrival there is no refund.

• There are no refunds for no-shows or shortened stays. Consider purchasing trip insurance for these instances.

Please note there is an error on our direct booking check-out showing only a 60 days no refund policy. Please note our above policy is correct.

All cottages are individually owned.  Please do not trespass on any cottage property.  

No debris, garbage or other hazards are to be left in common areas. 

Water shall not be left running unless in actual use.  

No pitching of any type of tent / gazebos and or inflatables.  

No guns, fireworks, illegal drugs, no private BBQ grills as we provide these, electric grills, kerosene, or propane heaters or burn-style bug deterrents on the property

Cleaning fees

Cleaning fees are dependent on the cottage. Please check the listing for its cleaning fee.

Resort Fee

Accommodations are subject to a Resort Fee of $42.00 per day or $252.00 per week in peak season and $35.00 per day or $210.00 per week in shoulder season. The resort fee is calculated in your total cottage charge.

Security Fee

A valid security deposit for incidental expenses of $500.00 will be required at check-in.  This can be made by credit card only and is refunded within 5 days after the cottage inspection at check-out. Inability to provide a security deposit may result in loss of reservation, without refund.

Taxes

The Harmonized Sales Tax (HST) is 13% in Ontario. The Municipal Accommodation Tax of 4% on accommodation is Ontario wide. This tax applies to accommodation only.  Like the HST, the MAT is a government mandated tax that is not directed by or made to East Lake Shores, nor is it optional.

Pet Friendly Accommodation: Conditional Agreement

We understand that pets are an important part of family life. While we are confident that no issues will arise, please remember that an exception to our regular resort policies has been made in order to accommodate your pet. As such, we kindly ask that you take note and confirm your acceptance of the following policies:

• Pets are not permitted on resort without a copy of up-to-date vaccination records filed and registered at our front desk. We recommend that you email a copy to us prior to your arrival.

• Pets must be preregistered (maximum of 2) to ensure that a pet-friendly cottage is available.

• Your dog must be on a leash at all times while outdoors on the resort. Please use the walking trails to walk your dog or the designated dog park and refrain as much as possible from using the open areas where cottages and common area parks are located.

• Pets are not to be tied or chained outside during your stay and installation of any kind of cable or pulley runs are not permitted.

• Excessive barking with not be tolerated.

• You are of course obligated to follow a strict Poop and Scoop policy. There is a $100.00 fine if this policy is not followed.

• Pets are not permitted in any common buildings such as pavilion, pools, etc.

• A $500.00 penalty fee will be charged to your credit card if evidence of pets is found inside a non-pet accommodating cottage, on the porch, patio area or shared public space.

• Please keep your cottage as clean as possible. Although an additional cleaning fee has been added to your cottage, there may be further charges if your cottage is found to require extra cleaning and/or if any damages to the cottage are found.

• Dogs that are aggressive are not permitted on the resort.

• At this time, the following dog breeds are not permitted on the resort: Akita, Alaskan Malamute, Chow, Doberman Pinscher, German Shepherd, Husky, Pit Bull, Canario, Rottweiler, Wolf Hybrid

Onsite Dog Park Policies

• Dogs must be on leash when walking to, entering and exiting the park.

• Dog owners must be present with their dogs inside the park.

• Dogs must be removed from the dog park at the first sign of aggression.

• The Poop and Scoop policy applies within this area as well.